We understand that a perfect fit is most important for the comfort of the dancer. For this reason, we have made our Exchange and Return Policy easy and simple. If you wish to change your initial order, you may do so within 14 days of delivery date, provided that:
- You have yet to wear or wash your new gear
- The tags are still attached
- The item(s) are in ‘like’ new resalable condition
- The item is in original packaging
We advise that all the shoes be tried on a clean, soft surface like carpet to prevent soiling of the suede soles.
Exceptions to Exchange and Return Policy:
- Underwear, Undergarments and Tights
- Any returns that absorbed the scent of perfume, deodorant stains, smoke or incense
- Any shoes that have been scratched OR used on surface other than carpet
- Special Order Dance Wear and Shoes
- Final Sale/Clearance Items and
- Gift Cards
We will accept products that have been tried on, however in case of any sign of actual “use” of the product, Grand Prix Exchange and Return Policy will not apply.
Here is how to make your Exchange or Return:
You are responsible for return shipping costs and we will refund your purchase amount less the shipping cost. In the case of a rare flaw or incorrect shipment, please call our office before you make your return. Any returns received after 14 days from the date of time delivery will incur a 25% restocking fee.
We recommend you return your item by UPS, FedEx or other insured and traceable methods and send it to this address: Grand Prix – Returns/Exchange 7519 5th Avenue (2nd Floor), Brooklyn, NY 11209. Please keep a record of the tracking number if you are using the FedEx label we provided. You may also choose a method of shipping of your choice. We are not responsible for any lost packages nor any returns that have not arrived.
To order a customized product, please call our office at 347.559.7749. Special Orders of any kind are not subject to return or exchange. All special orders must be paid for in advance. Deliveries on special orders usually take 6-8 weeks. Depending on the nature of the special order, this may take longer.
Prices are subject to change without notice due to price increases from our suppliers and currency fluctuations.